Training And Education FAQ

To measure participation from our training audience, the training department requires all attendees to fill out sign-in/out sheets, pre and post tests, presenter evaluations, and surveys created to identify what the attendee has learned in the previous sessions.

Certificates of Completion are awarded only after the participant has completed all mandatory course hours, and all program forms, surveys, and evaluations.

Continuing education credits are granted upon all requirements being met, and the according to the Approval of individual workshops and conferences. Both completion certificates and CE Awards will be mailed to participants within one week of the course completion.

Client/participants of this agency have a right to raise questions about agency policies, procedures, decisions made or services rendered.  All services provide to client/participants should be determined without discrimination because of race, color, sex, age, ethnic origin, religion or disability.

 The following procedures will be followed

in handling client grievances:

1. If the client/participants feels he/she has a grievance, attempts should be made to resolve
2. the grievance with the Training Coordinator.  If this action does not resolve the issue, the
3. client/participant may ask to see the Training Director. The Training Director has the responsibility
4. of discussing the complaint with the client/participant and the Training Coordinator within 15 working days. 
5. If the issue cannot be satisfactorily resolved at this level, the client/participant may appeal to the agency’s
6. Ombudsman who is the Chief Operating Officer. If the grievance cannot be resolved by the Chief Operating
7. Officer, the client may appeal to the President of the agency.
8. The President, prior to meeting with the client/participant, will discuss the situation with the Training Coordinator.
9. The President will then confirm, in writing, an appointment to see the client/participant within 15 working
10. days, following the client’s request to be seen.
11. At a Grievance Conference, the client and Training Coordinator shall have equal opportunity to

    1. Present and establish relevant facts;
    2. Discuss, question or refute material;
    3. Examine relevant records available.

              5.  The President, after hearing all sides of the complaints, shall make a decision and put  it in writing.

Copies of the decision will go to the client and the Training Coordinator,

and will be kept on file  by the President, thus completing the agency appeal procedure